Thursday, November 24, 2016
Thanking those whose jobs are sometimes thankless
In the spirit of Thanksgiving, I've been thinking about customer service workers who have restored my faith in humanity by being consistently helpful and pleasant. Admittedly, these are not the only people whose customer service has impressed me. There are other workers from the past whose names I wish I'd known so I could thank them. Fourteen of the people whose polite--and in some cases, humorous--demeanor has impressed me consistently are: Alex, Bill, Danielle, Debbie, Eugene, Jim, John, Judy, Lisa, Robert, Scott, Shan, Taylor, and Yvette. If you live or work in St. Louis, you might have encountered some of them. None of them, to my knowledge, are (or were) in management. Having been on the front lines of customer service work in some capacities for many years myself, I appreciate that they've always been considerate and kind to me as a customer or an employee who shared the building in which they worked. No job that requires having to deal with whoever walks through the door or calls in with a surly attitude is a truly easy one. Here's wishing all 14 of you, along with the others whose names I wish I knew, a relaxing, enjoyable Thanksgiving.