Sunday, September 3, 2017

Taking a mistake to heart

Once, during a previous job as a sports data gatherer, the score a coach reported didn't match the number of goals he submitted.  The coach apologized profusely for this.  "I'm sorry," he said, crestfallen.  After correcting the error, he said, "I am so sorry.  I'm terribly sorry."  "That's OK," I responded.  "Mistakes happen."  "But not to me!" he replied.

That coach called in his team's stats after every game, and that was the only time I remember him having to correct an error.  I have to respect anyone who cares so much about providing correct information that he apologizes repeatedly during the one time he reports a mistake.